Complete Guide to PMS, Channel Managers and Booking Engines

TERMS AND CONDITIONS

PROPERTIES FOR RENT

Our homes are fully furnished and equipped with appliances, dishes and cooking utensils. All apartments are in perfect condition and must be left in the same contdition at the Check OUT. We expect clients to treat the rented property as if it were their home and to leave it in good condition before Check OUT. If during the Check OUT the property is found in extremely dirty or messy conditions, a higher cost will be applied for final cleaning. Homes in Florence (hereinafter referred to as the "Company") may replace the property with another of the same or higher value, if due circumstances beyond its control, the Company can not guarantee the Client the use of the property. If the Client has reasonable and substantial grounds for refusing the replacement property, the Company will refund the Client the full amount paid. No additional amount of any kind will be due by the Company to the Client.

DURATION

The duration of the contract is indicated by the Check IN and Check OUT dates. Only in the case of rental periods of 30 days or more a mandatory contract registration fee will be applied as required under Italian law. The Client will also be required to sign a standard rental contract.

CANCELLATION POLICY

Standard Rate: At the time of booking a 15% non refundable deposit is taken. The guest can cancel until 30 days before arrival and will not be charged the remaining 85% of the balance for the reservation. The guest will be charged the total price of the reservation if they cancel within the 30 day period before arrival.
For stays of 30 days or more: cancellation is free up to 60 days before check-in. In case of cancellation in the period between 60 and 30 days before check-in, the customer will have to pay 30% of the amount foreseen for the first month. In case of cancellation in the last 30 days before check-in, the customer will have to pay a cost equal to one month.
Non Refundable Rate: In any case, 100% of the expected amount will be charged.

CHECK IN - CHECK OUT

All customers must inform the Company by e-mail or telephone at least two days before the arrival date confirming the exact time of check-in. An error in communication will result in the loss of priority if there are more arrivals at the same time. Check IN is made after 2 pm (14:00) and is always guaranteed. A surcharge of EUR 20 will apply for arrivals between 20:00 and 23:00. A surcharge of EUR 35 will be applied after 23:00 and until 1:00 the following day. Check OUT must be made no later than 10.00 am.

TOURIST TAX

The tourist tax (i.e. 6.00 euros per person, per night in Florence) must be paid by any person not resident in the city of Florence for each overnight stay (i.e. per person per night) in structures located within the Municipality of Florence, up to a maximum of 7 nights in a row. The following are excluded from this payment: a) children up to twelve years of age; b) people accompanying patients hospitalized within the municipality, including those on an outpatient basis, with a maximum of two assistants per patient; c) patients who use inpatient care in an outpatient setting; d) students enrolled at the University of Florence.

OBLIGATIONS OF THE CUSTOMER

The Client agrees to respect the rules and regulations of the building and to avoid any behavior that could cause disturbance to others. The Client accepts that the maximum number of people authorized to occupy the property is the one set as the maximum number of guests. The Customer undertakes to return the keys to the Property as agreed with the Company's staff at the time of Check IN. It is forbidden to replace and / or transfer the keys of the property to third parties. Loss of keys will incur an additional cost. The Client undertakes not to sublet the apartment to anyone. Unless expressly authorized in writing by the Company, the Client must not have pets of any kind on the property.

LONG STAY BOOKINGS

Long stay booking means stays starting from a minimum duration of 30 days. To confirm a long stay booking, a security deposit equal to one month will be required.

MONTHLY PAYMENT

The first installment of the rent must be paid upon check-in. The subsequent months must be paid on the same day of the following months. In the event of late payments, from the day following the deadline, interest at the legal rate provided for by the Civil Code will be requested / withheld from the tenant. After 20 days from the deadline, the eviction for non-payment will be ordered.

UTILITIES AND BILLS

For stays of 30 days or more, in addition to the cost of the rent, the payment of utilities (water, electricity, gas) and internet will be required. In this regard, the meter readings will be made at the beginning and at the end of the stay to calculate the amounts due.

SECURITY DEPOSIT

For stays of 30 days or more, a security deposit equal to one month's rent is required. The deposit can be paid in cash or by credit card upon check-in. The security deposit is required by the owners as a guarantee in case of damage to the apartment or if valuables are missing. The deposit will be returned at the end of the stay, after a check on the condition of the apartment (usually after the check-out date), if no damages are found.

CUSTOMER LIABILITY

The Client exempts the Company from any liability for damage caused by third parties (including interruptions in the supply of gas, electricity and water) and is directly liable to the Company and third parties for damages caused by him / her, due to loss of water or gas, etc. and for any other abuse or misuse of the property and its assets. The Company will not be liable to the Customer for any thefts perpetrated. The Client releases the Company and the Owner from any liability for damages, injuries or accidents that may occur to the Client during the Rental Period inside the Property and / or inside the building where the Property is located.

TERMINATION CLAUSE

The Company may terminate the contract legally by sending the customer a written letter in one of the following events: if the customer fails to pay the rental rate by the due date and in accordance with the terms established above and / or if the client did not have due care for the property. In the above cases, the Company will have the right to withhold, as a penalty, a percentage of the price paid by the Client for the Property.

MODIFICATION OF THIS AGREEMENT

Before and after the arrival date, this contract can only be modified in the written form with the approval of both the Client and the Company, who always acts as the Owner's representative.

USE OF PERSONAL DATA

The Customer authorizes the Company to communicate their personal data to the Police in accordance with Italian legal obligations (31 Dec. 1996, n.675).