Dimora Santa Croce

TERMS AND CONDITIONS

PROPERTIES FOR RENT

Our homes are fully furnished and equipped with appliances, dishes and cooking utensils. All apartments are in perfect condition and must be left in the same contdition at the Check OUT. We expect clients to treat the rented property as if it were their home and to leave it in good condition before Check OUT. If during the Check OUT the property is found in extremely dirty or messy conditions, a higher cost will be applied for final cleaning. Homes in Florence (hereinafter referred to as the "Company") may replace the property with another of the same or higher value, if due circumstances beyond its control, the Company can not guarantee the Client the use of the property. If the Client has reasonable and substantial grounds for refusing the replacement property, the Company will refund the Client the full amount paid. No additional amount of any kind will be due by the Company to the Client.

DURATION

The duration of the contract is indicated by the Check IN and Check OUT dates. Only in the case of rental periods of 30 days or more a mandatory contract registration fee will be applied as required under Italian law. The Client will also be required to sign a standard rental contract.

CANCELLATION POLICY

Standard Rate: At the time of booking a 15% non refundable deposit is taken. The guest can cancel until 30 days before arrival and will not be charged the remaining 85% of the balance for the reservation. The guest will be charged the total price of the reservation if they cancel within the 30 day period before arrival.
For stays of 30 days or more: cancellation is free up to 60 days before check-in. In case of cancellation in the period between 60 and 30 days before check-in, the customer will have to pay 30% of the amount foreseen for the first month. In case of cancellation in the last 30 days before check-in, the customer will have to pay a cost equal to one month.
Non Refundable Rate: In any case, 100% of the expected amount will be charged.

CHECK IN - CHECK OUT

All customers must inform the Company by e-mail or telephone at least two days before the arrival date confirming the exact time of check-in. An error in communication will result in the loss of priority if there are more arrivals at the same time. Check IN is made after 2 pm (14:00) and is always guaranteed. A surcharge of EUR 20 will apply for arrivals between 20:00 and 23:00. A surcharge of EUR 35 will be applied after 23:00 and until 1:00 the following day. Check OUT must be made no later than 10.00 am.

TOURIST TAX

The tourist tax (i.e. 6.00 euros per person, per night in Florence) must be paid by any person not resident in the city of Florence for each overnight stay (i.e. per person per night) in structures located within the Municipality of Florence, up to a maximum of 7 nights in a row. The following are excluded from this payment: a) children up to twelve years of age; b) people accompanying patients hospitalized within the municipality, including those on an outpatient basis, with a maximum of two assistants per patient; c) patients who use inpatient care in an outpatient setting; d) students enrolled at the University of Florence.

OBLIGATIONS OF THE CUSTOMER

The Client agrees to respect the rules and regulations of the building and to avoid any behavior that could cause disturbance to others. The Client accepts that the maximum number of people authorized to occupy the property is the one set as the maximum number of guests. The Customer undertakes to return the keys to the Property as agreed with the Company's staff at the time of Check IN. It is forbidden to replace and / or transfer the keys of the property to third parties. Loss of keys will incur an additional cost. The Client undertakes not to sublet the apartment to anyone. Unless expressly authorized in writing by the Company, the Client must not have pets of any kind on the property.

LONG STAY BOOKINGS

Long stay booking means stays starting from a minimum duration of 30 days. To confirm a long stay booking, a security deposit equal to one month will be required.

MONTHLY PAYMENT

The first installment of the rent must be paid upon check-in. The subsequent months must be paid on the same day of the following months. In the event of late payments, from the day following the deadline, interest at the legal rate provided for by the Civil Code will be requested / withheld from the tenant. After 20 days from the deadline, the eviction for non-payment will be ordered.

UTILITIES AND BILLS

For stays of 30 days or more, in addition to the cost of the rent, the payment of utilities (water, electricity, gas) and internet will be required. In this regard, the meter readings will be made at the beginning and at the end of the stay to calculate the amounts due.

SECURITY DEPOSIT

For stays of 30 days or more, a security deposit equal to one month's rent is required. The deposit can be paid in cash or by credit card upon check-in. The security deposit is required by the owners as a guarantee in case of damage to the apartment or if valuables are missing. The deposit will be returned at the end of the stay, after a check on the condition of the apartment (usually after the check-out date), if no damages are found.

CUSTOMER LIABILITY

The Client exempts the Company from any liability for damage caused by third parties (including interruptions in the supply of gas, electricity and water) and is directly liable to the Company and third parties for damages caused by him / her, due to loss of water or gas, etc. and for any other abuse or misuse of the property and its assets. The Company will not be liable to the Customer for any thefts perpetrated. The Client releases the Company and the Owner from any liability for damages, injuries or accidents that may occur to the Client during the Rental Period inside the Property and / or inside the building where the Property is located.

TERMINATION CLAUSE

The Company may terminate the contract legally by sending the customer a written letter in one of the following events: if the customer fails to pay the rental rate by the due date and in accordance with the terms established above and / or if the client did not have due care for the property. In the above cases, the Company will have the right to withhold, as a penalty, a percentage of the price paid by the Client for the Property.

MODIFICATION OF THIS AGREEMENT

Before and after the arrival date, this contract can only be modified in the written form with the approval of both the Client and the Company, who always acts as the Owner's representative.

USE OF PERSONAL DATA

The Customer authorizes the Company to communicate their personal data to the Police in accordance with Italian legal obligations (31 Dec. 1996, n.675).

PRIVACY POLICY
DATA CONTROLLER
Homes in Italy srl
Via dei Velluti, 26R – 50125 Florence
Website: https://www.mmega.com
Data Controller email address: info@mmega.com

TYPES OF DATA COLLECTED
Among the Personal Data collected by this Application, either independently or through third parties, are: Cookies, Usage Data, email address, and username. Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application. All Data requested by this Application is mandatory, and failure to provide this Data may make it impossible for this Application to provide its services. Where this Application indicates that certain Data is optional, Users are free to refrain from providing such Data, without this having any impact on the availability or operation of the service. Users who are unsure about which Data is mandatory are encouraged to contact the Owner. Any use of Cookies – or other tracking tools – by this Application or the owners of third-party services used by this Application, unless otherwise specified, is intended to provide the service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy, if available. The User assumes responsibility for the Personal Data of third parties published or shared through this Application and guarantees that he or she has the right to communicate or disseminate such Data, relieving the Owner of any liability towards third parties.

METHOD AND PLACE OF PROCESSING OF COLLECTED DATA
METHODS OF PROCESSING
The Data Controller processes Users' Personal Data by adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of the Personal Data. Processing is carried out using computer and/or electronic means, following organizational methods and procedures strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of persons involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may be requested from the Data Controller at any time.

LEGAL BASIS FOR PROCESSING
The Data Controller processes Personal Data relating to the User if one of the following applies:

The User has given consent for one or more specific purposes; Note: Under some jurisdictions, the Data Controller may be allowed to process Personal Data without the User's consent or any other of the legal bases specified below, until the User objects to such processing (“opt-out”). This, however, does not apply if the processing of Personal Data is regulated by European data protection legislation;
processing is necessary for the performance of a contract with the User and/or for pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
Processing is necessary for the pursuit of the legitimate interests pursued by the Data Controller or a third party.
You may always ask the Data Controller to clarify the specific legal basis for each processing operation, and in particular whether the processing is based on a law, a contractual requirement, or necessary to enter into a contract.

PLACE
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Data Controller. The User's Personal Data may be transferred to a country other than their own. To obtain further information on the place of processing, the User can refer to the section containing details on the processing of Personal Data. The User has the right to obtain information regarding the legal basis for Data transfers outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data. If any of the transfers described above take place, the User can refer to the relevant sections of this document or request information from the Data Controller by contacting them using the contact details provided at the beginning of this document.

STORAGE PERIOD
The Data is processed and stored for the time required by the purposes for which it was collected. Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User will be retained until such contract has been fully performed.
Personal Data collected for purposes related to the legitimate interests pursued by the Owner will be retained until such interests are fulfilled. Users may obtain further information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
When processing is based on the User's consent, the Owner may retain Personal Data for a longer period until such consent is withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so by law or by order of an authority. Once the retention period expires, Personal Data will be deleted. Therefore, upon expiration of this period, the right to access, erasure, rectification, and the right to data portability can no longer be exercised.

PURPOSE OF PROCESSING COLLECTED DATA
User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Statistics, Interaction with social networks and external platforms, Content commenting, Backup saving and management, and Commercial affiliation. For further detailed information on the purposes of processing and the specific Personal Data relevant to each purpose, the User can refer to the relevant sections of this document.

DETAILS ON THE PROCESSING OF PERSONAL DATA
Personal Data is collected for the following purposes and using the following services:

INTERACTION WITH SOCIAL NETWORKS AND EXTERNAL PLATFORMS
This type of service allows interaction with social networks or other external platforms directly from the pages of this Application. The interactions and information acquired by this Application are in any case subject to the User's privacy settings for each social network. If a social media interaction service is installed, it may collect traffic data relating to the pages on which it is installed, even when Users do not use it.

FACEBOOK LIKE BUTTON AND SOCIAL WIDGETS (FACEBOOK, INC.)
The Facebook "Like" button and social widgets are services allowing interaction with the Facebook social network, provided by Facebook, Inc. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy

TWITTER TWEET BUTTON AND SOCIAL WIDGETS (TWITTER, INC.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network, provided by Twitter, Inc. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy

PINTEREST "PIN IT" BUTTON AND SOCIAL WIDGETS (PINTEREST)
The Pinterest "Pin it" button and social widgets are services allowing interaction with the Pinterest platform, provided by Pinterest Inc. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy

YOUTUBE BUTTON AND SOCIAL WIDGETS (GOOGLE INC.)
The YouTube button and social widgets are services allowing interaction with the YouTube social network, provided by Google Inc. Personal Data collected: Usage Data. Place of processing: USA – Privacy Policy

STATISTICS
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to track User behavior.
GOOGLE ANALYTICS (GOOGLE INC.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected to track and examine the use of this Application, compile reports, and share them with other Google services. Google may use the Personal Data to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy – ​​Opt Out

USER RIGHTS
Users may exercise certain rights regarding their Data processed by the Data Controller. In particular, the User has the right to:

Withdraw consent at any time. The User may withdraw previously given consent to the processing of their Personal Data.
Object to the processing of their Data. The User may object to the processing of their Data if the processing is based on a legal basis other than consent. Further details on the right to object are provided in the section below.
Access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the processed Data.
Verify and request rectification. The User can verify the accuracy of their Data and request its updating or correction.
Obtain restriction of processing. When certain conditions apply, the User may request the restriction of the processing of their Data. In this case, the Data Controller will not process the Data for any purpose other than its storage.
Obtain the deletion or removal of their Personal Data. When certain conditions apply, the User may request the deletion of their Data by the Data Controller.
Receive their Data or have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transferred to another controller without hindrance. This provision applies when the Data is processed by automated means and the processing is based on the User's consent, on a contract to which the User is party, or on contractual provisions related to it.
Filing a complaint. The User can lodge a complaint with the competent data protection authority or take legal action.
DETAILS ON THE RIGHT TO OBJECT
When Personal Data is processed in the public interest, in the exercise of official authority vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation. Users are informed that, if their Data is processed for direct marketing purposes, they can object to the processing without providing any justification. To learn whether the Data Controller processes data for direct marketing purposes, Users can refer to the relevant sections of this document.

HOW TO EXERCISE YOUR RIGHTS
To exercise your rights, Users may direct a request to the Data Controller's contact details provided in this document. These requests are submitted free of charge and will be processed by the Data Controller as quickly as possible, in any case within one month.

FURTHER INFORMATION ON DATA PROCESSING
LEGAL DEFENSE
The User's Personal Data may be used by the Data Controller in court or in the preparatory stages leading to possible legal action arising from improper use of this Website or related Services by the User. The User declares to be aware that the Data Controller may be required to disclose Personal Data by order of public authorities.

SPECIFIC INFORMATION
At the User's request, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

SYSTEM LOGS AND MAINTENANCE
For operation and maintenance purposes, this Website and any third-party services it uses may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User's IP address.

INFORMATION NOT CONTAINED IN THIS POLICY
Further information regarding the processing of Personal Data may be requested from the Data Controller at any time using the contact information.

RESPONSE TO "DO NOT TRACK" REQUESTS
This Website does not support "Do Not Track" requests. To determine whether any third-party services it uses support them, the User is encouraged to consult their respective privacy policies.

CHANGES TO THIS PRIVACY POLICY
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page and, if possible, on this Website and, where technically and legally feasible, by sending a notification to Users via one of the contact details available to the Data Controller. Please check this page regularly, referring to the date of the last modification indicated at the bottom. If the changes affect processing based on consent, the Data Controller will collect the User's consent again, if necessary.

DEFINITIONS AND LEGAL REFERENCES
PERSONAL DATA (OR DATA)
Personal data means any information that, directly or indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

USAGE DATA
This information is collected automatically through this Website (including third-party applications integrated into this Website), including: IP addresses or domain names of the computers utilized by the User who connects to this Website, URI (Uniform Resource Identifier) ​​addresses, the time of the request, the method utilized to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server's response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system utilized by the visitor, the various temporal details per visit (e.g., the time spent on each page), and the details of the path followed within the Application, with particular reference to the sequence of pages visited, and other parameters relating to the operating system and the User's IT environment.

USER
The individual who uses this Website who, unless otherwise specified, coincides with the Data Subject.

DATA SUBJECT
The natural person to whom the Personal Data refers.

PROCESSOR
The natural or legal person, public administration, or any other entity that processes Personal Data on behalf of the Data Controller, as described in this privacy policy.

DATA CONTROLLER
The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

THIS WEBSITE (OR THIS APPLICATION)
The hardware or software tool by which the Personal Data of Users is collected and processed.

SERVICE
The Service provided by this Website as defined in the relevant terms (if any) on this site/application.

EUROPEAN UNION (OR EU)
Unless otherwise specified, any reference to the European Union in this document includes all current member states of the European Union and the European Economic Area.

COOKIE
A small piece of data stored on the User's device.

LEGAL REFERENCES
This privacy policy has been prepared based on multiple legislative provisions, including Articles 13 and 14 of Regulation (EU) 2016/679.